At Carlos Journeys, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you share with us while using our services. By accessing our website and services, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of information when you interact with us:

  • Personal details such as your name, email address, phone number, and billing information.

  • Travel and event preferences you share with us for planning purposes.

  • Transactional details related to bookings or purchases.

  • Technical data such as IP addresses, browser type, and website usage statistics.

How We Use Your Information

The information we collect may be used to:

  • Process and confirm bookings, reservations, and event registrations.

  • Communicate with you about your inquiries, requests, or updates.

  • Improve our website, services, and customer experience.

  • Send you promotional offers, newsletters, or updates (if you have opted in).

  • Maintain security and prevent fraudulent activities.

Sharing of Information

We do not sell your personal data. However, we may share your information with:

  • Service providers, partners, and suppliers necessary to complete your bookings or events.

  • Legal authorities, if required to comply with applicable laws or regulations.

Data Protection

We use industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. While we take all reasonable steps to safeguard your data, no system can be guaranteed to be 100% secure.

International Operations

As Carlos Journeys operates worldwide, your personal data may be transferred and processed in different countries. We ensure that adequate safeguards are in place to protect your information in accordance with applicable data protection laws.

Your Rights and Choices

You have the right to:

  • Access, correct, or update your personal information.

  • Request the deletion of your data where applicable.

  • Opt out of receiving marketing communications at any time.

If you wish to exercise any of these rights or opt out of marketing emails, please contact us at [email protected].

Cookies

Our website may use cookies to enhance user experience, track website performance, and personalize content. You may disable cookies in your browser settings, though some features of our website may not function properly without them.

Updates to This Policy

Carlos Journeys may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for the latest updates.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please reach out to us at:
[email protected]